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Carol Santiago
Program DirectorMedicaid Choice Education Project (MCEP)
212.614.5303
csantiago@cssny.org
Carol Santiago manages and oversees the daily operations of the MCEP program, including communications, program funding, and contract negotiations.
Carol is working on renegotiating the current contract, which is funded by Maximus, Inc., for an additional two- year extension. In addition, she is preparing a proposal for a new venue of operations for the new contract.
WHY THIS WORK IS IMPORTANT TO ME:
“We feel that the work we do is important because we change peoples’ lives. We empower communities on their rights and responsibilities on Medicaid Managed Care. We teach them how to make educated choices regarding access to healthcare.”
MENTORS/IMPORTANT FIGURES IN LIFE/PROFESSIONAL DEVELOPMENT:
David Harman
Renee Stout
Marta Torres
Fran Rotunno
Wendy Negron
Chris Molnar
Rev. Benjamin Torres
PRIOR EMPLOYMENT:
MAXIMUS, Inc., New York, Outreach Counselor, New York Medicaid CHOICE/Enrollment Broker - 2/1999 – 7/2000
HealthFirst, Inc., New York, Complaints and Grievances Coordinator - 1995 – 1999
PROFESSIONAL ASSOCIATIONS/COMMUNITY INVOLVEMENT:
Autism Task Force of New York - 2004
Association of Hispanic Healthcare Executives (AHHENY) – since 1999
Church or the Revelation, Bronx, NY - since 2001
BOOKS I WOULD RECOMMEND:
7 Habits of Highly Effective People by Stephen Covey
The Minute Manager by Kenneth Blanchard and Spencer Johnson
Alchemist by Pablo Coelho
Ten Things a Child with Autism Wishes You Knew by Ellen Notbohm
EDUCATION:
Paralegal Certificate, Paralegal institute, New York City
Liberal Arts, City College (CUNY)
Real Estate Sales Associate, Homeland Real Estate School, Bronx, NY
Junior Fellowship Program, Baruch College (CUNY)
PLACE OF BIRTH: Bronx, NY
ANYTHING ELSE YOU SHOULD KNOW ABOUT ME:
Carol is the mother of a 13 ½ child with Autism who she is very proud of. Over the years, she has become a voice and an advocate for Bronx parents and children with special needs.